Conditions Of Sale


(i) All balances must be cleared prior to arranging delivery of goods.

(ii) Payment can be made by the following methods; Cash, Building Society Cheque, Bankers Draft, Debit Card or via an authorised Credit Agreement.

(iii) All personal cheques must be cleared prior to arranging delivery.

(iv) All cheques are to be made payable to


(i) The company reserves the right to retain monies paid to cover any costs incurred by the company in the event of a cancellation being agreed.


(i) The company relies upon the delivery time quoted by manufacturers and although the time quoted for the delivery of the goods is given as accurately as possible it cannot be guaranteed, and is only an approximation.

(ii) Orders cannot be altered without the agreement of the company*

(iii) Goods cannot be exchanged without the agreement of the company*

(iv) It is the responsibility of the customer to check the dimensions of the goods and their suitability before ordering as goods cannot be exchanged or cancelled without the agreement of the company*. Any agreement will levy a cancellation charge.

(v) You cannot cancel an order unless you pay any losses and costs we suffer because of the cancellation. In certain circumstances, you may be liable to the entire contract price. If we cancel the contract, we must pay any losses or costs incurred due to the cancellation.


(i) Refunds can only be authorised by a Senior Manager or a Company Director.

(ii) All refunds will be processed after the collection/return of an item and following a full inspection by a Company representative.

(iii) We are happy to exchange or refund accessories within 7 days of the purchase date. Between 8 and 14 days refunds will be given with a credit voucher to be used against any future purchase.

(iv) Any return will only be refunded/exchanged with a valid purchase receipt.

(v) Refunds are processed in the form of company cheque only.

(vi) We cannot refund or exchange on any order of furniture, beds or special order items of accessories/lamps/mirrors and pictures.

(vii) All goods returned must be in a perfect and saleable condition with original product packaging intact where applicable.

(viii) If the goods do not reach us in a perfect and saleable condition, and in their original packaging, then your right to a full refund may be affected.

(ix) We will not accept returns by post or parcel courier.


(i) Surface fillings or mattresses may flatten. This is called dipping or settlement and is normal with use.

(ii) Furniture manufactured from natural materials e.g. leather, wood and marble will all have an individual appearance and may have a slight variance in colour and texture. A perfect match to the furniture on display cannot be guaranteed and a reasonable tolerance level will be applied. This adds to the individuality and character to each item manufactured.

(iii) Leather furniture will display natural characteristics such as scarring and variations in grain, in the cases of semi aniline and aniline leathers, there may also be a colour variation.

(iv) Solid wood furniture will display a variation in grain, knots and there may also be colour variation.

(v) Marble furniture will display veining and there may also be colour variation.

(vi) Chenille type fabrics are manufactured using high quality chenille/pile yarns which may flatten during use. This effect can result in shading of fabric but it is perfectly natural and does not affect their durability.


A. Claims upon delivery

(i) Customers, or their authorised representative, should check and inspect the goods upon delivery or receipt.

(ii) In the event of any transit damage or shortage, the customer must notify the company as soon as reasonably possible.

B. Claims after delivery, where the defect is not reasonably initially apparent.

(i) In the first instance, contact the company on 01698 352274, sending photo documentation if applicable For repairs please allow 7 to 10 days For replacement sofas or parts please allow up to 8 weeks for delivery.

(ii) It is the responsibility of the customer to notify the company as soon as reasonably practical after any defect is discovered.

(iii) After discovering the defect and notifying the company, the customer must make no use of the goods, nor make any alteration to them before the company has been provided with the opportunity to inspect and investigate the goods.

C. Other

(i) When repairs are undertaken to goods in accordance to warranties and guarantees, these will be undertaken by the company’s appointed technician unless otherwise agreed by both parties.

(ii) The customer will not be entitled to any claim in respect of any defect arising by reason of fair wear and tear or damaged due to misuse.

(iii) If as a result of an inspection, it transpires that the company has no legal liability in respect of the matters complained, then the company reserves the right to levy our standard call out charge.

(iv) Once unwrapped, beds with mattresses are excluded from our returns policy for health and hygiene reasons.

(v) Regrettably, self-assembly/flat pack furniture cannot be returned once assembly is part or fully completed, unless the item is found to be faulty.


(i) The company provides a chargeable delivery service at a subsided rate (as detailed in store) and cannot schedule deliveries for a specific time of day.

(ii) The company will not under any circumstances assemble any goods that are supplied on a self-assembly basis.

(iii) Special arrangements with assembly, movement or fitting of goods will be subject to a special charge. Details of the service will be provided upon request at the point of order.

(iv) It is the responsibility of the customer to ensure clear access for goods delivered to the required location.

(v) In the event of the company not being able to gain clear access to the required location, the company reserves the right to levy a charge in respect of re-delivery.


(i) The company is unable to store goods awaiting delivery to a customer for periods in excess of 14 days after the latest estimated delivery date.

(ii) Any goods stored at a customer’s request must be paid for in full and will be subject to a storage charge of £15 per week.


(i) The statutory rights of customers are not affected by these Conditions of Sale.

Please note:

The Agreement Of The Company* = The Agreement of a Company Director or Senior Management

Have any questions or queries about our Terms & Conditions?